Support

Welcome to Alma support! We're here to help you get the most out of your learning experience. Whether you have questions, need technical assistance, or want to share feedback, we've got you covered.

Getting Started

Creating an Account:

• Open Alma and enter your email address
• Check your email for a one-time password
• Enter the code to sign in

Your First Study Material:

Follow the in-app guide to create your first study session and learn how to use Alma's features.

Common Questions

How do I manage my subscription?

Open the Alma app and go to Settings. Tap "Manage Subscription" to view, upgrade, or cancel your subscription.

What happens to my data if I cancel?

Your data remains safe and accessible even after canceling your subscription. You'll continue to have access to your study materials, though some premium features may be limited based on your plan.

How do I delete my account?

You can delete your account and all associated data instantly at any time from the bottom of the Settings screen in the app. This will permanently remove all your data.

What devices are supported?

Alma is available for iOS devices running iOS 17 or later.

Troubleshooting

App Crashes or Freezes:

• Make sure you're running the latest version of Alma
• Close and restart the app
• If the problem persists, restart your device
• If issues continue, contact us with details about what you were doing when the crash occurred

Sign-In Issues:

• Check your email inbox and spam folder for the one-time password
• Make sure you're entering the code before it expires (60 seconds)
• Verify you have a stable internet connection

Sync Problems:

• Ensure you have a stable internet connection
• Check if local storage mode is enabled (this disables cloud sync)
• Try signing out and signing back in

Camera or Audio Not Working:

• Go to iOS Settings → Alma and verify camera and microphone permissions are enabled
• Make sure no other app is using the camera or microphone

Feature Requests & Feedback

We love hearing from our users! If you have ideas for new features or improvements, please share them with us. Your feedback helps shape the future of Alma.

Send your suggestions to: support@almaapp.xyz

Privacy & Security

Your privacy is important to us. To learn more about how we protect your data, please review our:

• Privacy Policy
• Terms of Service

Contact Us

Need help? We're here for you!

Thank you for using Alma. We're committed to helping you succeed in your learning journey!